Support

Email us

Write to admin@eksis.io in English or Bahasa Indonesia. We read every message and reply within two business days, usually sooner. There is no phone line and no chatbot in front of us.

What to include

These four things let us answer in one reply instead of four:

• The workspace name, and the email you sign in with.
• What you were doing, and what happened instead.
• Roughly when it happened, with your time zone.
• The channel involved, if the problem is about a specific social account.

Billing

Invoices, refunds, and plan changes are handled by Polar, our merchant of record. Email us and we will sort it out with them, or reply to the receipt Polar sent you.

Privacy and security

To request your data or its deletion, follow the data deletion instructions. To report a vulnerability, email us with "security" in the subject line and we will come back to you within one business day.

AI assistants

Questions about connecting eksis to ChatGPT, Claude, or another assistant belong in the same inbox. The setup itself is documented on the developers page.