Support

Email us

Write to admin@eksis.io in English or Bahasa Indonesia. We read every message and reply within two business days, usually sooner. There is no phone line and no chatbot in front of us.

Already signed in? Open a request from Help & Support in the account menu. It attaches your workspace and plan for you, and the answer shows up in eksis.

What to include

These four things let us answer in one reply instead of four:

• The workspace name, and the email you sign in with.
• What you were doing, and what happened instead.
• Roughly when it happened, with your time zone.
• The channel involved, if the problem is about a specific social account.

Billing

Card invoices, refunds, and plan changes are handled by Polar, our merchant of record. QRIS and bank transfer payments go through Midtrans, and the receipt comes from us. Email us about either one and we will sort it out.

Privacy and security

To request your data or its deletion, follow the data deletion instructions. To report a vulnerability, email us with "security" in the subject line and we will come back to you within one business day.

AI assistants

Questions about connecting eksis to ChatGPT, Claude, or another assistant belong in the same inbox. The setup itself is documented in the MCP docs.

Community

People who use eksis swap tips in the eksis community on Discord, and the eksis team is there too. The server is open to anyone, so send anything about your account or a payment to the email above.